Liona Islamian

3 trends that have grown strong in customer engagement

3 trends that have grown strong in customer engagement

It’s time we talked more about customer engagement. Entrepreneurs have, since time immemorial, talked about transactions. Customer service was something that simply should exist, by everyone doing their job as well as possible. It was not so long ago that entrepreneurs actually started to invest energy and money in restructuring their companies to improve customer … Continued

Microsoft Teams – A new take on our integration in Germany

Microsoft Teams – A new take on our integration in Germany

We operate as a CpaaS supplier and use open APIs to embed communication in daily applications to suit evolving customers and business needs. This serves as a complete foundation where companies can avoid spending time in building their own integrations as well as working in between several applications. With this in mind, we recently launched … Continued

Halloween special – 5 numbers you should NEVER call

Halloween special – 5 numbers you should NEVER call

Phone fear are most often associated with people who find it scary to make calls or answer when someone unknown calls. But around Halloween, it can be exciting to look at cases where telephone fear has scarier connections than that. So for this year’s Halloween special, I have looked up phone numbers you ABSOLUTELY should … Continued