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Liona Islamian

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Chatbots: How Automated FAQ Functionality Can Power Your Profitability
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Chatbots: How Automated FAQ Functionality Can Power Your Profitability

For the time-starved customer with a question, using a chatbot means there is no need to call and sit in a queue for a human operative; or be bounced between departments in search of a resolution to their issue. For the service provider, there is no need to deploy an expensive and often-ineffective call centre function with all of the associated, resource-sapping costs which conspire against bottom-line growth. In today’s always-on world, the automated chatbot is the 24/7 antidote to costly, often-sluggish human customer service endeavours.
Metaverse – how it will affect your business and everyday life
How and why | By |

Metaverse – how it will affect your business and everyday life

One might think that the social media market is as saturated as it may get, with a range of platforms to choose from or to be present in simultaneously. But as summer light faded into a cool breeze, we have been presented with an upcoming, rebranded version of Facebook. Last week Mark Zuckerberg announced Meta … Continued

Halloween special – Scary and inexplicable things that happened at work
Okategoriserad | By |

Halloween special – Scary and inexplicable things that happened at work

The technology we have to communicate with each other has obviously brought very good things. But when it comes to things that are so important in our everyday lives, it is perhaps inevitable that it also brings with it one or two frightening events as well. In this year’s halloween special, we have picked up … Continued

Cloud Contact Centres: Future-Proofing Your Customers’ Customer Comms
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Cloud Contact Centres: Future-Proofing Your Customers’ Customer Comms

Taking a sledgehammer to crack a nut is rarely a good idea. All that wasted energy simply can’t be justified. Similarly, imposing a monolithic technological solution on a business which simply doesn’t need it, amounts to over-engineered folly. So it often is with contact centres. Back in the day, there was only one way: a hard-wired, mega-capacity network connection; eye-watering call-handling complexity; and wallet-draining implementation management that took months to deliver. The cloud has changed all of that, of course. Or has it?
E-mail, chat, video or call – Choose the right contact method
Tips & Tricks | By |

E-mail, chat, video or call – Choose the right contact method

First of all, It’s pretty amazing that we have so many means of communications today to choose from. Also, thanks to cloud communications, at least 2 of these might also be bundled into the same platform in many cases. But with several options presented in day-to-day situations at work, you’ve probably also wondered; should I … Continued