Have you ever sat in front of the computer and been asked to prove that you are not a robot? The phenomenon can sound quite bizarre when you think about it, should I have to prove to a machine that I am not a machine? Many people probably recognize the name of this feature, CAPTCHA. … Continued
While rumour has it that your email enthusiastic colleagues are a dying breed, it’s actually still one of the main communication channels of choice among customers. This may be due to a multiple reason, but a few being that their communication can be stated clearly and is logged for future reference. Because let’s be honest, … Continued
Name: David Bruun Nickname: Bruno Department: Support Role: 1-line Technician 4 Quick Questions CS:GO or Dota? 1v1 in roshpit? Espresso or brew coffee? Brew coffee, strong. Teams or Slack? Slack. Online or IRL? IRL. The Role and Dstny What do you do in your role? I support our customers in all kinds of ways. But … Continued
In the never-ending race of becoming the top telecom provider, digitalization has become a priority in order to stay relevant with emerging consumer trends and needs. This has not only led many traditional providers to re-establish themselves as digital service providers by adopting a mix of new technology. But it has ultimately also led to … Continued
What is Slack and how can it suit your support team? Slack is an incredibly useful collaboration tool and is adopted by many companies and support teams. This is primarily due to its smart chat function, that lets you chat privately between a few selected individuals, or openly to ask questions to the entire organisation. … Continued