customer

Dstny strengthens its position in the Swedish market through acquisition

Dstny strengthens its position in the Swedish market through acquisition

Dstny has acquired the Swedish part for cloud-based telephony from Techstep. The agreement reflects both companies’ ambition to be a leader in their core business. For Dstny, this means that in terms of market share, we are now competing for third place within Swedish UCaaS (Unified Communications as a Service). Techstep is based on the … Continued

Chatbots: How Automated FAQ Functionality Can Power Your Profitability

Chatbots: How Automated FAQ Functionality Can Power Your Profitability

For the time-starved customer with a question, using a chatbot means there is no need to call and sit in a queue for a human operative; or be bounced between departments in search of a resolution to their issue. For the service provider, there is no need to deploy an expensive and often-ineffective call centre function with all of the associated, resource-sapping costs which conspire against bottom-line growth. In today’s always-on world, the automated chatbot is the 24/7 antidote to costly, often-sluggish human customer service endeavours.
Metaverse – how it will affect your business and everyday life

Metaverse – how it will affect your business and everyday life

One might think that the social media market is as saturated as it may get, with a range of platforms to choose from or to be present in simultaneously. But as summer light faded into a cool breeze, we have been presented with an upcoming, rebranded version of Facebook. Last week Mark Zuckerberg announced Meta … Continued

Halloween special – Scary and inexplicable things that happened at work

Halloween special – Scary and inexplicable things that happened at work

The technology we have to communicate with each other has obviously brought very good things. But when it comes to things that are so important in our everyday lives, it is perhaps inevitable that it also brings with it one or two frightening events as well. In this year’s halloween special, we have picked up … Continued

Cloud Contact Centres: Future-Proofing Your Customers’ Customer Comms

Cloud Contact Centres: Future-Proofing Your Customers’ Customer Comms

Taking a sledgehammer to crack a nut is rarely a good idea. All that wasted energy simply can’t be justified. Similarly, imposing a monolithic technological solution on a business which simply doesn’t need it, amounts to over-engineered folly. So it often is with contact centres. Back in the day, there was only one way: a hard-wired, mega-capacity network connection; eye-watering call-handling complexity; and wallet-draining implementation management that took months to deliver. The cloud has changed all of that, of course. Or has it?