Chatbot acts as an automated support channel for your company. Via a widget on your website, help center or intranet, a bot can answer questions, collect leads and embed help pages, directly in the chat. Should there be a question that the bot cannot answer, the service can instead connect the customer to a live chat, if you have one.
By being able to help your customers directly, around the clock, you will be able to take your customer service to a whole new level.
Let the bot help convert website visitors into leads and thus increase your revenue.
The service is integrated with several other services and CRM systems, which gives you and your customers a seamless experience.
We help you get started with the service. We assign a dedicated Customer Success Manager to help you create relevant questions and answers based on your business and your customers’ needs. Everything is then gathered in a user-friendly interface where you can easily manage and edit questions and answers.
With an AI bot integrated on your website or help center, you can help your customers, around the clock. By collecting frequently asked questions and answers, you can reduce the pressure on your staff while the customer receives answers right away.
You can also use the chatbot to convert your website visitors into leads. By configuring questions and answers so that new services are marketed and where the bot encourages potential customers to submit their information, you can increase the number of conversions. Let our AI bot do the work.
The service can be integrated with Zapier. If you have a system that is not in Zapier’s library, there is also the possibility of tailor-made integrations, according to your needs.
We help you with the set up of the service. Our Customer Success Manager will hold a workshop with you/your company to discern what you want to achieve with the service. Then we help you set up questions and answers. Once the service is up and running, a user-friendly portal will also be added, where you can easily edit, add or delete questions and answers.
Our AI bot is suitable for both large and small companies. Since the service can both help answer the most common questions and drive in leads, this makes it easier for both the sales team and the support department.
Yes, you can customize the service to fit the graphic profile you have on your website, intranet, help center or similar.
You can configure the service as you see fit. Many choose to give the visitor the choice to chat with a real support agent, others choose to configure the bot to encourage the visitor to ask the question in a different way or offer a suggestion of frequently asked questions. How you want the bot to act is entirely up to you.
