Dstny Customer Service is aimed towards companies that have inherently understood that customer experience is crucial to stand out from the crowd. This package provides your coworkers with the prerequisites needed to take your service to the next level.
See who’s calling directly in your browser. Easier and more efficient customer management not only means more finished deals but also more satisfied customers and coworkers.
Who’s Calling automatically searches if the contact exists within the PBX.
Integrated with a number of popular CRM-systems.
The service also automatically conducts searches on Eniro.
Virtual Phone Q
Virtual Phone Q gives your customers the opportunity to let a bot hold your place in the phone queue whereas you get a callback on a predestined time. The service provides your customers with better service as well as relieve your support or reception when workload is high. The customer is able to leave a phone number in order to be contacted by an available agent to avoid waiting out a phone queue.
The service helps customers get in contact with companies in a comfortable way through the Callback function, directly or at a time suited to the customer. Web Callback is a operator solution that can connect your website visitors to your company within a few seconds.