Is the service available in different languages?
Yes, the service is available in 6 different languages. Swedish, English, Danish, Finnish, German and Dutch.
Wallboard
Without the right information, it is difficult to verify that you have the right amount of staff in your costumer service. With Wallboard you can display statistics in real time, including number of calls queueing and how many missed or lost calls you have.
Data driven decisions with Wallboard
Without really good information, it is difficult to verify that you make the right decisions about staffing and changes in your customer service. Obtaining continuous reports with summaries showing historical data is of course very good. But it is just as important to be able to see what is happening here and now. By being able to see what is happening in the company’s response groups in real time, you can make more data-driven decisions about what is required to take your customer service to the next level.
This you can do with Wallboard
So how can Wallboard help your company? With the service you can see important information regarding your response groups that will help you in decision making. You can see how many agents are logged in, which agents are logged in, how many calls are received, how many calls are missed, and so on. In addition, you can choose whether you want to show one or more response groups in the view. Everything on an easy-to-understand interface.
Choose for yourself what to display
The service is very easy to set up according what information you want to see. Through a few simple clicks you can choose whether you want to see one or more response groups. After that, select which information you want to show. You can choose from things like number of calls in queue, average queue time, number of calls received, number of missed calls, etc. Of course you can change the settings at any time.
Show statistics in a way that is easy-to-read
Wallboard is built so that you can choose for yourself how it should look. The information can be displayed as numbers, bar charts, pie charts or lists. In addition, the service is available in both dark and light mode. All this so Wallboard can be displayed where it suits your business. It can be on a computer screen, in a mobile phone or on a projector.
Get full control with alerts
To make it easier for administrators, you can choose to set key metrics and goals when choosing our slightly more advanced version of Wallboard, Wallboard Plus. Then automatic alerts are sent if service levels differ. You choose yourself if you want these notifications via SMS or email, for each recipient.
Show Wallboard on any device
Wallboard can be reached via a website. Therefore, you can choose freely which device you want to display the service on. Perhaps you want it on a computer screen, directly in the mobile phone or show it in the office via a projector to spur your staff.
Choose the layout that suits you
The service is made up of different boxes, where you can choose how many different boxes you want to show on how many response groups. This way, you can shape the view to suit your company’s needs. You can select these views with a simple push of a button and it all takes no more than a few seconds to set up. You can of course change these views just as you like, whenever it is needed.
Agent list
In addition to call data, there is now an option to display the agent list in a field. The list shows logged in agents in the selected group. An icon to the left of the name shows the agent’s availability, and to the right is the agent’s current referral status.
Frequently asked questions about Wallboard
Can I display Wallboard in my iPhone?
Absolutely, Wallboard works on all devices. PC, Mac, iPhone and Android. The service can be accessed via a website, which means that you can see the service from any unit, wherever you are in the world.
Is the service difficult to use?
The service is built to be as easy to use as possible. Do you want to display any information other than what is displayed? You just click that number and choose which information to display there instead. Super easy!
Can I show several different views simultaneously on different devices?
Different colleagues may want to see different views with different information in. For the sales manager, it may be most important to see how many calls the sellers make and for the support manager it is perhaps more important to see that the support responds quickly and that the average queue time is kept short. You can view different views on different devices with Wallboard. How many views you can choose from depends on which version of Wallboard you have. Wallboard includes 2 views and Wallboard Plus includes 10 views.
Last updated June 2021
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