Microsoft’s announcement of the termination of Skype for Business in 2021 baffled many corporate users that till this day heavily rely on the platform for business communication. This marks a paradigm shift in the world of communication, where over 30 million active monthly users will have to find the next best alternative. Not only does this mark a significant gap in voice/video call market, but it also marks a new time where access to a myriad range of different options will be emerging.
Microsoft has also been working heavily in providing the next big Skype alternative; and this has resulted in Microsoft Teams that intends to fully replace Skype. MS Teams is a collaboration platform that alleviates work by collecting all methods of communication, collaboration and apps in the same platform. This allows your team to communicate effectively with video meetings, phone calls and online meetings – while simultaneously being able to work with the built-in Office 365 applications like Excel, Word and Powerpoint. And although it lacks telephony functions, Microsoft believes that it’s the better suited alternative for businesses. Teams has become increasingly popular in all types of companies and is included for Office 365 subscribers. It was first released as a competitor to slack and at first lacked a few of the key functions that made Slack popular. However, with the recent updates, it puts Teams on the forefront with a row of new integrations and a smart search features.
Teams Telephony
Skype has been downloaded over 1 billion times, which reflects its immense impact in communication. However, integrating the lacking telephony and PBX functions is a trend that has caught attention in recent years. As one of the popular options for Skype as of today, it’s a key to streamlined communication structure. Teams together with telephony and PBX functions can create a truly powerful platform for both internal and external and communication. Companies can reap the benefits of several communication methods like chat, video conference, coupled with telephony and PBX functions – all in the same platform.
Companies that are looking to implement a new successor and collaboration tool, as well as telephony into their day-to-day project management and communication are looking at a bright future. Our telephony and PBX solution is integrable with a range of great apps, systems and third party services, with one being Microsoft Teams. Integrate MS Teams with our powerful cloud PBX solution and get a powerful platform with effective and unique communication structure. With our integration you can both call, receive calls – and choose to do this directly from the Teams interface or mobile app. Needless to say, always with great quality. In addition, a full integration allows you to enjoy all our PBX functions like usual and you’ll also have access to more advanced functions like IVR. You can also choose to add additional services from our repertoire including call distribution groups and more advanced ones like operator functions. All in all, this creates a complete service that is also completely cloud based.
Want to learn more about our integrated solution? Watch our CMO Christian Hed and CEO Mattias Ohde talk about Teams and our full telephony integration.
A few reasons to implement Teams Telephony
- Cost efficient
One of the most significant advantages of integrating our telephony and PBX solution is vastly reduced costs. All types of companies can reap the benefits of cloud-based telephony and save heaps on phone bills. Our packages are also customized to fit the organization, budget and needs. And since Teams is included for companies that already have an Office 365 license, you get a powerful and cost-efficient solution for all types of communication you need.
- Great customer experience
Integrating with our cloud-based PBX can help your company in maintaining a transparent and open communication channel to boost customer relations. It ensures that representatives can be available at all times. In addition, an integration with Teams allows you to reap the benefits of streamlined teamwork while helping customers with its great features.
- Boosts mobility
It’s apparent that globalization has had a huge impact on the modern office structure. Today’s remote workers are more accepted than ever, and companies need a communication system that enforces productivity and availability at all times and from any location. All you need is an internet connection and employees never need to be restricted to a physical office to conduct business communication. In addition, since Teams is a cloud-based collaboration tool, you can bring work wherever you may be and still be able to chat, video conference, and collaborate with your team.
- Easy installation and maintenance
While it may seem like a big hassle to change to a new system, it’s far easier than you’re made to believe. The process doesn’t require owning any of your own hardware and maintenance is low and consistently updated due to the fact that it’s cloud-based. It is however worth mentioning that if you want to integrate telephony with Microsoft Teams, you need an E5 license or another e-plan (E1 or E3) , and then you’re ready to go.
- Teamwork features
Traditional collaboration usually consists of face-to-face meetings, phone calls and e-mails with attached files. With Microsoft Teams and telephony integration, employees can seamlessly switch between multiple communication methods, all in the same platform. This includes video conference, chat, real-time document collaboration and file sharing.
Want to learn more?
Want to learn more about our solution and our integrations? Click on the button “contact” to fill in the contact form and one of our experienced advisors will gladly help you out!