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What do customers expect when it comes to customer service?
Customer service | By |

What do customers expect when it comes to customer service?

Both customer journeys and ways of contact have changed drastically in recent years. Previously, they traded their goods in a physical store. If you had a question about a product you talked to the store staff or you called the store. Today it looks completely different. With online shopping, chats, bots and social media, customers … Continued

Dstny and HFO Telecom Partner for German Expansion
In the news | By |

Dstny and HFO Telecom Partner for German Expansion

In an interview with UC Today, Richard Smeets, Dstny’s Country Manager for Germany and Oliver Schuster HFO Telecom’s Head of Cloud, opened up about the new partnership. Through the agreement, HFO Telecom will offer partners and resellers Dstny’s mobile-first UCaaS offering. The new service will combine Dstny’s UCaaS offering with HFO’s operator and billing services for what the duo calls an ‘upgraded experience.’
Dstny’s partnership with HFO Telecom in the German Expansion
Wholesale | By |

Dstny’s partnership with HFO Telecom in the German Expansion

Richard Smeets is our latest addition to our wholesale team and operates as Country Manager Wholesale Germany. After working with customer experience in the hospitality sector for several years and later as a business consultant for Motto, he has extensive experience in the telecom field. In his role as Country Manager his main goal is … Continued

Dstny and T-Mobile Netherlands Join to Enhance FMC
In the news | By |

Dstny and T-Mobile Netherlands Join to Enhance FMC

Four years ago, T-Mobile Netherlands began offering cloud telephony services to enterprises. Along the way, B2B Sales Director, Martijn Teekens, T-Mobile Netherlands, said the mobile operator worked hard to transform alongside the market. He also shared, T-Mobile Netherlands had plans to fundamentally shift its product-driven approach to a more customer-centric strategy where the mobile giant focused on smart integrations, the flexibility of a mobile-first offering, and providing a “solid customer journey.”
Our OPEN MIND:ER Andreas Callmar
OPEN MIND:ER | By |

Our OPEN MIND:ER Andreas Callmar

Name: Andreas Callmar Nickname: Callmar Department: Produkt Role: Product Owner Carrier Services 4 quick questions Lunchbox or lunch out? Lunch out or in depending on the calendar, but never lunchbox. IPA or Lager? Both, depending on the situation. A cold Carlsberg Export shouldn’t be underestimated, especially not in an outdoor seating! Hockey or football? Football of course! I’ve … Continued

Taking omnichannel to the next level with CPaaS
Modern workplace | By |

Taking omnichannel to the next level with CPaaS

While many blame technology for widening the generation gap, the same technology brings people together by creating an all new one: the omnichannel generation. This generation is highly motivated by swift and easy ways to stay in touch and it spans across all age groups. Today’s digital-native consumers expect no restrictions in any contact mediums … Continued