Have you ever sat in front of the computer and been asked to prove that you are not a robot? The phenomenon can sound quite bizarre when you think about it, should I have to prove to a machine that I am not a machine? Many people probably recognize the name of this feature, CAPTCHA. … Continued
While rumour has it that your email enthusiastic colleagues are a dying breed, it’s actually still one of the main communication channels of choice among customers. This may be due to a multiple reason, but a few being that their communication can be stated clearly and is logged for future reference. Because let’s be honest, … Continued
Name: David Bruun Nickname: Bruno Department: Support Role: 1-line Technician 4 Quick Questions CS:GO or Dota? 1v1 in roshpit? Espresso or brew coffee? Brew coffee, strong. Teams or Slack? Slack. Online or IRL? IRL. The Role and Dstny What do you do in your role? I support our customers in all kinds of ways. But … Continued
In the never-ending race of becoming the top telecom provider, digitalization has become a priority in order to stay relevant with emerging consumer trends and needs. This has not only led many traditional providers to re-establish themselves as digital service providers by adopting a mix of new technology. But it has ultimately also led to … Continued
What is Slack and how can it suit your support team? Slack is an incredibly useful collaboration tool and is adopted by many companies and support teams. This is primarily due to its smart chat function, that lets you chat privately between a few selected individuals, or openly to ask questions to the entire organisation. … Continued
A buzzing topic in the tech sphere and coupled with the development of 5G is IoT. According to Gartner this is only set to expand even more and will constitute over 26 billion connected units during 2020. However, a lot of confusion remains in how it actually differs from the predecessor M2M. This blog is … Continued
The creation of the phone has changed our way of life, in many ways. Everything from being able to globalize the way we do business, to today, we having almost all the world’s knowledge available on our cell phones. The phone has also affected what words we use. When texting became common, we started shortening … Continued
Dstny, the European operator independent UCaaS provider, launches Slack Telephony. The new integration marks the next phase of providing rich experience across an expanded range of product integrations. To stay relevant in the cloud ecosystem, it’s essential to play well with others. It’s often not about changing the customer’s behaviors, but instead seamlessly integrating what … Continued
At Dstny, we do not want to try to change the behavior of our customers. Instead, we want to be able to improve and strengthen what is already in place. For this reason, we have worked hard to have a broad portfolio of integrations linked to our telephony services that will simplify the everyday lives … Continued