Imagine a busy day at work. The calls are pouring in and agents are trying to receive and handle all incoming calls and then forward them to other departments or escalate urgent matters to technicians. There are many calls in line and for each call received, it takes time to figure out where the call … Continued
Last time we touched on the topic of gaming, we mainly focused on cloud gaming. Today we’re taking a closer look at mobile gaming, because considering how expansive this market truly is, I think it deserves a separate post. Mobile gaming is the most expansive field of the game industry with over 2.2 billion gamers … Continued
Do you know that there are lots of companies that do not even answer when you call? Lots of companies where you as a customer get greeted by only a voice message, or in the worst case by nothing at all, because the employees are in a meeting, are at a customer or are simply … Continued
For the first time in many years, support teams and customer centers are seeing a reduction in the number of incoming tickets via email. This is because a new hero has taken its place on stage – namely chat. And it is no wonder that chat has become so popular. It is a quick and … Continued
Maybe your initial reaction now will be; “What, isn’t virtual assistant and chatbot the same thing?”. If so, your understanding of AI needs an upgrade. There’s in fact a distinct difference between the two and it’s useful to understand when implementing AI technology for your company. While AI has evolved dramatically during recent years, useful … Continued