Training new agents, support technicians or operators is not always easy. There is often a lot to learn before you are ready to receive customers’ questions and problems over the phone. By having a good plan for what the training and onboarding should look like, you can save a lot of time while the new … Continued
Many of us have probably heard that it is not good to charge the phone so that the battery is completely full. Despite this, many of us choose to charge the phone during the night, which means that the phone is fully charged over several hours. The battery wears out over time When the battery … Continued
Have you also heard that it is bad for the phone to charge it to 100%? And that it is also bad to use your phone until it is completely empty? Sadly, these statements are true. But why is that so? Why should I avoid charging my phone to max? A battery works like this, … Continued
There is a lot of talk about fast chargers today and suppliers are bragging about their new fresh chargers that will give your phone a charged battery in no time. But what they rarely say is that fast charging has its drawbacks. How charging works – explained in the simplest possible way A battery has … Continued
For all of us working remotely, a high-quality headset has never been more essential. A great telephony system in place can help you get your work done, but a good quality headset allows you to take full advantage of it. But if you are a newbie like me, it can be hard to choose to … Continued
Slowly but steadily, 5G is being rolled out worldwide. But unfortunately, it is far from all mobile phones that can handle the new high-speed Internet that comes with it. For many of you who want to be able to use 5G, it becomes more or less a must to open your wallet and invest in … Continued
With the upcoming holiday season comes the boosted consumer habits. The good news is, the more you know about your consumers trends and habits, the better you can set up your support for ultimate success. The best way to go about this is to first learn more about your customers. How do they usually contact … Continued
Ok I know, easter is some good time away. But I’d argue that an easter egg hunt in the tech world isn’t bound to one just occasion. So, in this post we’re going on a hunt for some of Apple’s hidden easter eggs in your iPhone. 1. Book emoji text The book emoji probably isn’t … Continued
The physical meetings have been replaced, in many ways, by video meetings. Many of these video meetings are held with the help of the collaboration tool MS Teams. The problem when sitting in video meetings from home is the background does not always match the professionalism you want to radiate. Maybe the slightly overfull laundry … Continued
From time to time we come across companies, usually of the larger kind, which have an ancient office telephony system. When we propose a cloud-based solution, we get the answer “Why should we replace something that still works?”. And yes, old fixed telephone exchanges are known to have good durability, they do not break so … Continued