Liona Islamian

Email communication with customers – The do’s and don’ts

Email communication with customers – The do’s and don’ts

While rumour has it that your email enthusiastic colleagues are a dying breed, it’s actually still one of the main communication channels of choice among customers. This may be due to a multiple reason, but a few being that their communication can be stated clearly and is logged for future reference. Because let’s be honest, … Continued

The word hello was not a greeting phrase before the phone was invented

The word hello was not a greeting phrase before the phone was invented

The creation of the phone has changed our way of life, in many ways. Everything from being able to globalize the way we do business, to today, we having almost all the world’s knowledge available on our cell phones. The phone has also affected what words we use. When texting became common, we started shortening … Continued

Dstny Integrates with Slack

Dstny Integrates with Slack

Dstny, the European operator independent UCaaS provider, launches Slack Telephony. The new integration marks the next phase of providing rich experience across an expanded range of product integrations.   To stay relevant in the cloud ecosystem, it’s essential to play well with others. It’s often not about changing the customer’s behaviors, but instead seamlessly integrating what … Continued

Headset – all you need to know when choosing a headset for your Softphone

Headset – all you need to know when choosing a headset for your Softphone

As fixed PBX system, you know the ones who stood in the basement gathering dust, have begun to be phased out, the classic desk phone has also had to take a step back from the limelight. Cloud-based telephony can of course be paired with IP telephones, desk telephones that are connected to the Internet instead … Continued