Nobody likes to waste time on unnecessary things, that’s pretty obvious. But something that surely everyone likes is to save time on necessary things. Juggling a hectic work life with many things to keep track of, at the same time, is not always easy. When you complain that you are stressed, some people answer with … Continued
Due to the pandemic, more people are working from home than ever. And when proven successful, it’s become apparent that it may become a permanent solution for some companies. With traditional offices possible becoming the past, so will also some of its environmental footprint. However, instead of completely disappearing, it will follow us into the … Continued
Wilhelm Ålander, our Junior Product Manager, always contributes with his positive energy and motivation to our awesome Product team that plans, develops and maintains our product and services. Wilhelm started at Dstny last year because he thought that Dstny, in a conservative field, dares to think outside the box. A company where one is always … Continued
Training new agents, support technicians or operators is not always easy. There is often a lot to learn before you are ready to receive customers’ questions and problems over the phone. By having a good plan for what the training and onboarding should look like, you can save a lot of time while the new … Continued
With over 75 million users worldwide since its launch in 2016, it goes without saying that Teams is extremely popular and especially within companies. When included in daily workflows, it can be incredibly useful for companies that want to streamline their operations. Although Teams already offers a wide range of benefits in itself, it also … Continued
In my job interview for Dstny, my boss, Christian Hed, asked me if I was a technical person. I answered honestly, just as it was. “No, I’m not that technical, but I’m willing to learn. I got the answer that that attitude was the most important part, and the job became mine. Working with marketing … Continued
If you’re currently in an important business call in your apartment, you may have experienced bad connection and that your mobile signal bar is an all time low. You’re not alone. In fact, bad mobile connection is really common and in this post we’ll bring up a few reasons why this may occur. 1. Mobile … Continued
Imagine a busy day at work. The calls are pouring in and agents are trying to receive and handle all incoming calls and then forward them to other departments or escalate urgent matters to technicians. There are many calls in line and for each call received, it takes time to figure out where the call … Continued