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Data Analytics: Why Unified Reporting Should be the Next Big Focus for MSPs and Enterprise
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Data Analytics: Why Unified Reporting Should be the Next Big Focus for MSPs and Enterprise

Global UCaaS giant Dstny on how joined-up deep diving can provide a platform for mutual growth. “There are huge amounts of data swirling around in every enterprise, and they are all learning that there is huge value to be extracted from it,” says Johan Wendelstam, Managing Director of Analytics at Europe’s largest, recently re-branded, UCaaS platform provider Dstny.
Chatbots: How Automated FAQ Functionality Can Power Your Profitability
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Chatbots: How Automated FAQ Functionality Can Power Your Profitability

For the time-starved customer with a question, using a chatbot means there is no need to call and sit in a queue for a human operative; or be bounced between departments in search of a resolution to their issue. For the service provider, there is no need to deploy an expensive and often-ineffective call centre function with all of the associated, resource-sapping costs which conspire against bottom-line growth. In today’s always-on world, the automated chatbot is the 24/7 antidote to costly, often-sluggish human customer service endeavours.
Cloud Contact Centres: Future-Proofing Your Customers’ Customer Comms
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Cloud Contact Centres: Future-Proofing Your Customers’ Customer Comms

Taking a sledgehammer to crack a nut is rarely a good idea. All that wasted energy simply can’t be justified. Similarly, imposing a monolithic technological solution on a business which simply doesn’t need it, amounts to over-engineered folly. So it often is with contact centres. Back in the day, there was only one way: a hard-wired, mega-capacity network connection; eye-watering call-handling complexity; and wallet-draining implementation management that took months to deliver. The cloud has changed all of that, of course. Or has it?
M&As: Why It Pays To Be Partnered With the ‘Merged’ and ‘Acquired’
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M&As: Why It Pays To Be Partnered With the ‘Merged’ and ‘Acquired’

What is your first thought when you learn that a valued partner is in the middle of a merger or acquisition? Is it: “How will it impact on my current contract?” Is it: “What will it mean for my day-to-day ops and service levels?” Or is it: “Will my own cultural values be at odds with those of my new partner’s?” Well, chances are it’s all of the above and many more besides.
“Let Them Eat Cake!”
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“Let Them Eat Cake!”

Mutuality is a potent force in business. And for the channel – it is the dynamic that sits at the heart of everything. From carrier to network; Managed Service Provider to Value Added Reseller; and all the way to the end user: inter-dependency is everywhere, because when one partner succeeds, others benefit too – a slice of someone else’s very large cake is better than having your own, much smaller one. Right? So how to maximise your share? Where are the big economies of scale.
Dstny on Skills, Scale and Sales
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Dstny on Skills, Scale and Sales

How portal power can educate your teams AND drive new business. Portals are where it’s at: and for reseller partners looking to onboard and service new customers quickly and easily, they are an increasingly important part of the wider pre-sales proposition. “Automated onboarding is efficient and scalable: two words which routinely sit at the very top of most of our partners’ wish lists,” says Christian Hed, Chief Marketing Officer at rapidly-expanding European UCaaS giant, Dstny.
Microsoft Teams Round Table: Migrating from Skype for Business
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Microsoft Teams Round Table: Migrating from Skype for Business

Microsoft kickstarted February by reminding all of us that there are now 6 months remaining until Skype for Business is retired, releasing a blog on this issue on the very first day of the month. Skype was a pioneer in the video-based collaboration space (almost as synonymous with it as Google is with search engines). So, the retiring of Skype for Business definitely marks a milestone is the eventual evolution and obsolescence of the traditional approach to video calls.