For the first time in many years, support teams and customer centers are seeing a reduction in the number of incoming tickets via email. This is because a new hero has taken its place on stage – namely chat. And it is no wonder that chat has become so popular. It is a quick and … Continued
The fact that Teams has telephony licenses has been around for a long time, but many still have the impression that Teams’ telephony service is only for large companies with gigantic budgets. Teams Telephony Services for SMB That, of course, is not the case. Already in the spring, 2020, Microsoft released the happy news that … Continued
There are divided opinions regarding so-called Stand-Up meetings. Some people love them and say they have streamlined their work when others say something along the lines of “Oh no, not yet another pointless meeting!” And there is a truth in what the opponents say, because if you do not hold Stand-Up meetings in the right … Continued
Christmas is at the door and now comes a cozy time with family and friends. Jingle bells, good food and gifts. But if you, like me, did not apply for a holiday over the Christmas weekend, all this may not feel as warm and cuddly. Invitations come from left and right, which you are forced … Continued
Recording a conversation can almost have a slightly negative connotation, according to many. It can make one think of spies sitting in smoke-filled rooms with a headphone intensely pressed against one ear. But no, I am not going to write about spies. But what I am going to write about is really important. Because call … Continued
A password manager can really be a lifesaver if you, like me, find it difficult to remember which passwords you have in different systems. It used to be easier, and much more unsafe. Many systems had no requirements at all on what a password should look like. Some systems wanted the password to have at … Continued
We operate as a CpaaS supplier and use open APIs to embed communication in daily applications to suit evolving customers and business needs. This serves as a complete foundation where companies can avoid spending time in building their own integrations as well as working in between several applications. With this in mind, we recently launched … Continued
It is no news that video meetings have received a gigantic boost during 2020. But as more meetings are held via video, other meeting trends have also emerged. I am mainly thinking of the habits many have adopted to now when you can attend meetings from the comforts of the home. In this blog post, … Continued
There’s no doubt that the telecom industry has become fiercely competetive. Not only due to more suppliers entering the market but also thanks to new technology and evolving needs. Within cloud communication, suppliers are more diverse than ever before. Telephony was previously linked to the behemoth local suppliers, and all the more VoIP based and … Continued
We’ve heard the term digital team circle around for the past few months, but have we really talked about it on an individual level? Shouldn’t the same thought process also apply to being a digital colleague? Today I’d like to coin the term and what it’s all about! As a digital age offspring, digital methodology … Continued