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How customer service can cooperate with an era of automation
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How customer service can cooperate with an era of automation

The boom of automation has posed several new dilemmas as well as opportunities that both businesses and individuals might face. It has in large part been welcomed with open arms as it can truly facilitate day-to-day work. However, it also poses concerns as in how it might replace certain tasks or even complete workforces. The … Continued

SaaS, PaaS or IaaS – What do they mean and how to choose?
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SaaS, PaaS or IaaS – What do they mean and how to choose?

The cloud is a buzzing topic for enterprises and small businesses, whether it be for building an app or infrastructure deployment. And as companies increasingly move their businesses to the cloud, it’s more important than ever to understand the different variations of cloud services.There are three models that we’re going to take a closer look … Continued

SaaS vs Hosted – What’s the difference and which is better suited for your company?
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SaaS vs Hosted – What’s the difference and which is better suited for your company?

The terms SaaS and Hosted are thrown around interchangeably, so it’s no wonder people get confused and can’t tell them apart. But it’s important to recognize what they mean and their differences so that your business is able to choose the best option. If you are considering a CRM or any software implementation, you need … Continued