How and why

Boost support productivity with data driven decisions

How and why | By Liona Islamian | 2021-01-08

Boost support productivity with data driven decisions

The support team and its performance are dependent of agents work rate in a time sensitive environment. This includes fast responses, customer engagement as well as availability. And in order to keep up momentum and strive to improve, it’s vital to measure performance in order to make data driven decisions in line with the support … Continued

How to organize your work before vacation

How and why | By Liona Islamian | 2020-12-18

How to organize your work before vacation

After a busy and different year to say the least, vacation is just around the corner. Everyone needs a little time off every once in a while, to reboot for the upcoming year’s tasks. We have listed a couple of things you need to think about to make sure you leave and come back from … Continued

How different departments can use MS Teams

How and why | By Liona Islamian | 2020-12-11

How different departments can use MS Teams

MS Teams has been the talk of the tech world as of lately, and it’s not suprising as it truly has the ability to cut across organizational boundries by bringing employees together boosting communication. You can pretty much do anything in Microsoft Teams, whether you’re holding a meeting, organizing your teams’ to-do’s, or with our integration … Continued

4 tips – Avoid mistakes that make customers hang up

How and why | By Liona Islamian | 2020-12-04

4 tips – Avoid mistakes that make customers hang up

If someone hangs up mid conversation, it’s usually easy to tell what you said that ticked them off. But when a customer hangs up before that conversation has already started, it’s a little less so. Most customers tend to hang up if they don’t feel like they’re going straight to voicemail. It’s therefore crucial to … Continued

Why are cell phones so expensive?

How and why | By Liona Islamian | 2020-10-06

Why are cell phones so expensive?

My current cell phone is more expensive than my first car was. Yes, okay it was a very crappy car, but still. An iPhone 11 can cost around SEK 8,000 and if you want a Samsung Galaxy Note20 Ultra 5G, you can pick out approximately SEK 14,000. So why are cell phones so expensive? Although … Continued

How does it work with phone numbers in movies?

How and why | By Liona Islamian | 2020-09-21

How does it work with phone numbers in movies?

Have you ever tried calling one of the numbers shown in movies, series or books? Personally, I have always been too much of a coward to dare to try to call the numbers that are shown or mentioned on TV. But many others are much more curious than I am and the problem of TV … Continued

CPaaS vs UCaaS – Streamlined communication with the right tool

How and why | By Liona Islamian | 2020-09-18

CPaaS vs UCaaS – Streamlined communication with the right tool

So, you need to communicate with your colleagues and customers, but how do you choose a communication tool that suits your company? Communicating internally and externally is essential in any company, but how you go about it tends to vary depending your business and current needs. IP based landline telephony used to be the go-to … Continued

Choosing technology during a deglobalization trend

How and why | By Liona Islamian | 2020-09-04

Choosing technology during a deglobalization trend

“In an economically frayed world, technical globalization is under threat.” This is the title of a few articles about the future of the tech world. While this may seem dramatic and maybe even dark, it’s partially true. And if you are one of those that find deglobalizaiton dramatic, don’t worry, this isn’t something we can … Continued

5G – 5 drawbacks you may not have thought of

How and why | By Liona Islamian | 2020-08-31

5G – 5 drawbacks you may not have thought of

There has been a lot of talk about 5G and the carriers are now in full swing with rolling out the new technology around the world. 5G is a technology that, in itself, is not particularly revolutionary. Still, this new generation of mobile network has managed to divide the world into two camps, those who … Continued

I’m not a robot – how does CAPTCHA work?

How and why | By Liona Islamian | 2020-08-06

I’m not a robot – how does CAPTCHA work?

Have you ever sat in front of the computer and been asked to prove that you are not a robot? The phenomenon can sound quite bizarre when you think about it, should I have to prove to a machine that I am not a machine? Many people probably recognize the name of this feature, CAPTCHA. … Continued

How and why

Boost support productivity with data driven decisions

How to organize your work before vacation

How different departments can use MS Teams

4 tips – Avoid mistakes that make customers hang up

Why are cell phones so expensive?

How does it work with phone numbers in movies?

CPaaS vs UCaaS – Streamlined communication with the right tool

Choosing technology during a deglobalization trend

5G – 5 drawbacks you may not have thought of

I’m not a robot – how does CAPTCHA work?

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